Privacy Policy

1. About this notice

This Website Privacy & Cookie Notice explains how Dove Technology Limited (“Dove Technology”, “we”, “us” or “our”) collects and uses personal data when you visit or use our website, www.dovetechnology.com

Dove Technology Limited is the data controller for personal data collected through this website.

Registered office: Douglas Park, Opal Way, Stone, Staffordshire, ST15 0YJ
Company number: 6542302
Email: accounts@dovetechnology.co.uk

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable requirements of the Privacy and Electronic Communications Regulations 2003 (PECR).

2. What personal data we collect

Depending on how you use the website, we may collect:

•  your name and contact details, such as email address, telephone number and business address;
•  information you provide when contacting us through a website form or by email;
•  information relating to your enquiry or request;
• information relating to products or services you are interested in or purchase;
• technical information such as IP address, browser type, device information and information about how you use our website; and
• cookie and similar technology information, where applicable.

We do not generally seek to collect special category personal data through this website. Please do not submit sensitive personal information through website forms unless we specifically request it and provide an appropriate means of doing so.

3. How we use your information

We may use personal data collected through the website to:

• respond to enquiries and requests;
•  provide information about our products and services;
•  manage and administer our business relationship with customers and prospective customers;
•  process orders or requests where applicable;
• maintain, operate and secure the website;
• understand how our website is used and improve its performance, where appropriate consent has been obtained;
• send relevant marketing communications where permitted by law and, where required, with your consent; and
• comply with our legal and regulatory obligations and protect our legitimate business interests.

4. Lawful bases for processing

Depending on the circumstances, we rely on one or more of the following lawful bases under the UK GDPR:

• Contract – where processing is necessary to enter into or perform a contract with you;
• Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests;
• Legal obligation – where we need to process information to comply with a legal or regulatory requirement; and
• Consent – where we have asked for and obtained your consent, including where consent is required for certain marketing or non-essential cookies.
  Where we rely on legitimate interests, these may include responding to enquiries, managing customer and supplier relationships, administering our business and operating and improving our website.

5. Who we share personal data with

We may share personal data where necessary with:

• our employees and authorised representatives who need the information to perform their duties;
• service providers who support our website, IT systems, communications or other business operations;
• professional advisers and other service providers where necessary;
• payment providers or other organisations involved in processing a transaction, where applicable; and
• regulators, law enforcement bodies or other authorities where we are legally required to do so.

Where a third-party processes personal data on our behalf, we will ensure appropriate contractual and security arrangements are in place.

We do not sell personal data.

6. International transfers

Where a service provider processes personal data outside the UK, we will ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
This may include reliance on UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, or another lawful transfer mechanism.

7. How long we keep personal data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, taking account of our legal, regulatory, accounting and business requirements.

For example, information relating to an enquiry will normally be retained for as long as reasonably necessary to deal with the enquiry and any resulting relationship.

Where information forms part of our customer, supplier or financial records, it may be retained for longer where required for legal, contractual or accounting purposes.

We periodically review the personal data we hold and securely delete or dispose of information that is no longer required.

8. Cookies and similar technologies

Our website may use cookies and similar technologies.
Cookies are small text files stored on your device that can help a website operate, remember preferences or provide information about how the website is used.
We may use:

Strictly necessary cookies
These are required for the website to operate, maintain security or provide a service you have requested. These cookies do not require consent where they fall within the applicable PECR exemption.

Analytics or performance cookies
Where used, these help us understand how visitors use our website so that we can monitor and improve its performance. These cookies will only be used where the required consent has been obtained.

Functionality cookies
Where used, these remember choices or preferences to improve your experience. These will only be used where the required consent has been obtained.

Marketing or targeting cookies
Where used, these may be used to understand or measure interactions with marketing or advertising. These will only be used where the required consent has been obtained.

We will not set non-essential cookies on your device before obtaining the required consent.

You can change or withdraw your cookie preferences at any time using our cookie settings tool, where provided.

You can also control or delete cookies through your browser settings.

A current list of the cookies used by the website, including their purpose and duration, should be provided through the website’s cookie settings.

9. Your data protection rights

Depending on the circumstances, you have rights under data protection law to:

• request access to your personal data;
•  request correction of inaccurate or incomplete information;
• request erasure of your personal data;
•  request restriction of processing;
• object to certain processing, including direct marketing;
• request data portability where applicable; and
• withdraw consent where we rely on consent.

These rights are subject to certain legal exceptions and limitations.

To exercise your rights, please contact us at:
info@dovetechnology.co.uk

We may need to verify your identity before responding to a request.

10. Marketing

Where we send direct marketing by email or other electronic means, we will comply with applicable requirements of PECR and the UK GDPR.
You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided or by contacting us at info@dovetechnology.co.uk.

11. Website security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure.

However, no transmission of information over the internet can be guaranteed to be completely secure.

12. Children’s information

Our website and services are intended for business users and are not directed at children. We do not knowingly collect personal data from children through the website.

13. Complaints

If you have concerns about how we have used your personal data, please contact us first at: accounts@dovetechnology.co.uk

You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)

You can find information about making a complaint on the ICO’s website.

14. Changes to this notice

We may update this notice from time to time to reflect changes to our website, how we use personal data, or applicable legal requirements.

The latest version will be published on this website.